Privacy Policy for UpsellAgents AI

Last Updated: 9/1/2024

UpsellAgents AI is committed to protecting your privacy and ensuring that your data is used responsibly. This Privacy Policy describes the data we collect, how we use it, and how we ensure its security.

Data We Collect

UpsellAgents AI does not collect any personally identifiable information (PII) such as customer names, addresses, phone numbers, or email fields.

The only data collected by UpsellAgents AI from your Shopify store includes:

• Product Catalog: Product information to help improve product recommendations.
• Order Information: Limited to Order Id, Order Number, items sold in the order, and the final price.

How We Use Data

The data collected is used solely to power the chatbot's product recommendation features and improve user interactions. All chat data related to orders is collected to provide recommendations tailored to customer shopping experiences.

Storage and Security

All data collected by UpsellAgents AI is stored securely using trusted third-party services:

• MongoDB Atlas: For data storage. MongoDB Atlas Security Statement
• Pinecone: For storing vector embeddings and managing similarity searches. Pinecone Security Statement

Data Deletion

When the app is uninstalled from a Shopify store, all collected data, including chat and order information, is deleted immediately.

Data Protection and Compliance

UpsellAgents AI complies with Shopify's Partner Program Agreement and API License Terms. The chatbot only requests data strictly required to provide its services and does not collect additional information without the merchant's consent.

Your Rights

• Access: Request information about the data we hold related to your store.
• Deletion: Request deletion of your data if required before uninstalling the app.
• Questions or Concerns: Contact us if you have any questions about this Privacy Policy or our data practices.

Links to Resources

• MongoDB Atlas Security Statement
• Pinecone Security Statement
• Shopify API License and Terms of Use

Legal Disclaimer

By using UpsellAgents AI, you understand and agree to the following:

• **No Liability for AI Responses**: UpsellAgents AI uses artificial intelligence (AI) services from third-party providers, such as OpenAI, to generate chatbot responses. While we strive to provide accurate and helpful information, we cannot guarantee the completeness, reliability, or suitability of any response generated by the AI. UpsellAgents AI and its owners shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of AI-generated content, including but not limited to errors, omissions, or biased information.
• **Merchant Responsibility**: Merchants are responsible for reviewing chatbot responses and ensuring that any product recommendations or information provided to customers comply with applicable laws and reflect the merchant's policies. UpsellAgents AI is not responsible for how chatbot responses are interpreted or acted upon by customers.
• **Third-Party Services**: UpsellAgents AI integrates with third-party services, such as MongoDB Atlas and Pinecone, for data storage and management. We do our best to ensure that these services provide secure data handling, but we cannot be held liable for any data breach or loss caused by third-party providers.
• **No Warranty**: UpsellAgents AI is provided on an "as-is" and "as available" basis, without any warranties of any kind, whether express or implied. We make no guarantees regarding the availability, reliability, or performance of the app.
• **Indemnification**: By using UpsellAgents AI, you agree to indemnify and hold harmless UpsellAgents AI, its owners, and affiliates from any claims, damages, liabilities, and expenses arising out of or related to your use of the app, including but not limited to legal fees.

Contact Us

If you have any questions or need further information regarding this Privacy Policy, feel free to reach out to us at support@upsellagents.ai.

**Note**: By using UpsellAgents AI, you agree to this Privacy Policy and our data practices, as well as the legal disclaimers outlined above.